Privacy Notice

Last updated: 9 November 2026

This notice explains how we use information collected through our website and care enquiries. Separate privacy information applies to ongoing care records.

Who we are

Inkwells Healthcare Ltd is a CQC-registered domiciliary personal care provider. We decide how personal information collected through this website is used and are the data controller for those details.

Company number: 16094737
Address: 13 Old Winnings Road, Keresley End, Coventry, CV7 8JL
Telephone: 07943 194091
Email: info@inkwellshealthcare.com

We are registered with the Information Commissioner’s Office (ICO). Please contact us for information about our data protection arrangements.

What information we collect

When you contact us or complete a care enquiry, we may receive your name, contact details, postcode, the general support requested, preferred contact method and anything you choose to tell us. Enquiries on someone else’s behalf may include limited details about that person.

Our website may collect technical information about visits, including pages viewed and general browser or device information, through essential website functions and Google Analytics where enabled.

Please do not send diagnoses, medication lists, NHS numbers, detailed medical information or sensitive records through website forms. If a more detailed assessment is needed, we will explain how to share information securely.

Why we use your information

We use enquiry details to respond, arrange an initial conversation, check whether we may be able to provide care and keep an appropriate record of communications. Limited technical information helps maintain website security, understand use and improve performance.

Completing a care enquiry does not add you to an unrelated marketing mailing list.

Our lawful bases

For enquiries about your own care, we may use contact details to take steps at your request before a possible care agreement (UK GDPR Article 6(1)(b)).

For enquiries on someone else’s behalf, routine website communications and security, we may rely on legitimate interests (Article 6(1)(f)) in responding to genuine enquiries and operating a safe, effective service, after considering people’s rights and interests.

We may also process information when necessary to meet a legal obligation (Article 6(1)(c)).

If sensitive health or care information is necessary during a formal assessment, we handle it under applicable data protection rules, including an appropriate condition for special category data. We provide fuller care-related privacy information when appropriate.

Who can access or receive information

Website care enquiries are received by our Registered Manager, Mr Hammad Shehu Aremu. Access is restricted to authorised people who need the information for their work.

Webador hosts this website and processes website form submissions. Our email service processes enquiry messages. Google Analytics is used for website statistics where enabled. If an enquiry progresses to a care assessment or package, information may be recorded in our care management system, PASS, under our care-records and privacy arrangements.

We may share information where you ask us to, where necessary to arrange appropriate care with a lawful basis, or where required to protect someone or comply with the law. We do not sell personal information.

How long we keep enquiries

If a care enquiry does not lead to becoming a client, we normally retain it for six months after our last meaningful contact, then securely delete it, unless there is a valid reason to keep it longer, such as an unresolved complaint or legal requirement. This applies to enquiry records in Webador and our email inbox.

Client care and related records follow a separate retention schedule, explained in our service-user privacy information. Website analytics and technical records are kept only as long as needed under the relevant service’s settings and retention arrangements.

How we protect information

We use reasonable organisational and technical safeguards against unauthorised access, loss or misuse. Only authorised people should access care enquiries. Where more sensitive information is needed, we arrange an appropriate way to receive it.

International data processing

Some website or analytics suppliers may process information outside the United Kingdom. Where this occurs, we will ensure applicable UK requirements for international transfers are met. Contact us for information about the safeguards that apply.

Your data protection rights

Depending on the circumstances and lawful basis, you may have rights to access your information, correct inaccuracies, request erasure or restriction, object to processing and request data portability. These rights are not absolute and may be subject to legal exceptions.

To ask questions or exercise your rights, email info@inkwellshealthcare.com or call 07943 194091. We may need to confirm your identity before fulfilling a request.

If we rely on legitimate interests, you have a right to object. We consider objections in accordance with data protection law.

Concerns about your information

Please contact us first if you are unhappy with how we use your information so we can investigate and respond. You may also raise a concern with the Information Commissioner’s Office.

ICO website: ico.org.uk
ICO telephone: 0303 123 1113

Cookies and website analytics

This website uses essential technologies required to work properly and may use Google Analytics to help understand website traffic. Our Cookies Policy explains these technologies and the available choices.

Changes to this notice

We may update this notice as our services, technology or legal requirements change. The latest version will appear here with its update date.